Series 1: Episode 9 | Caroline Marrows: Speaking truth to power for those without power
On this episode of Better Business Outcomes, Stephen Waddington from Wadds Inc. welcomes Caroline Marrows, Head of News at Citizens Advice.
They discuss:
The role and origin of Citizens Advice in supporting people with issues related to legal, debt, consumer, and housing
Managing demand for services from the public, and insight from the media while maintaining high levels of customer satisfaction and quality outcomes
Navigating a complex stakeholder environment and speaking truth to power for those without power
The benefit of strong leadership communication and engagement in leading public and policy debate
How focussing on outcomes leads to better business outcomes and supports planning and decision making
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